Incoming e-mails

We have seen how you can configure JIRA to send e-mails to notify users of updates on their issues. But this is only half of the story when it comes to JIRA's e-mail support.

You can also set up JIRA for it to periodically poll mailboxes for e-mails and create issues based on the e-mails' subject and content. This is a very powerful feature with the following benefits:

• Hides the complexity of JIRA from business users, so that they can log issues more efficiently and leave the complexity to your IT team.

• Allows users to create issues even if JIRA can only be accessed within the internal network. Users can send e-mails to a dedicated mailbox for JIRA to poll.

Adding an incoming mail server

For JIRA to retrieve e-mails and create issues from them, you need to add the POP/IMAP mail server configurations to JIRA. POP and IMAP are mail protocols used to retrieve e-mails from the server. E-mail clients, such as Microsoft Outlook and Mozilla Thunderbird, can use one of these protocols...