Support in the cloud world is expected to be quick, one-touch enabled, and with minimal impact to operations. However, one needs to know and leverage various tools available for seeking support.
I would like to mention a saying and use it as an analogy for support in Dynamics 365 for Finance and Operations, Enterprise Edition, It takes a lot of effort to get the top position, it takes even more effort to maintain that position. To provide context with Dynamics 365, you may have successfully gone live, but it takes a significant effort to ensure smooth operations post Go Live. Using the Star Wars analogy in ERP implementation, Never underestimate the force, never under-estimate any issue until its impact and root cause is fully known.
In this chapter, you'll explore various options for seeking support, tools used in support, an end to support lifecycle...
