Chapter 16: Learning about Data Reporting
Reports are a fundamental tool to understand how a business is doing, creating specific views that implement key metrics that let business users understand what is happening in your organization (org). With reporting, you can understand whether there have been cases open for many days with no solution provided for the customer, or you can highlight the best sales representatives by identifying who sells the most. You can also see how many leads are not converted into real customers or take our Advertisement example, which we run throughout this book, monitoring the creation of new advertisement deals and aggregating data depending on the country.
In this chapter, we'll learn the basics of reporting:
Building a report
Creating a new report
Customizing a report with calculated fields
Managing reports
Further considerations for reporting
By reading this chapter, you will learn about reporting, which will...
