Summary

Congratulations, you have completed the main topics on Power Virtual Agents.

In this chapter, we looked at expanding our bot's capabilities by providing content indexed from various sources, such as public FAQ pages. We also looked at authenticating users to provide personalized services.

With these additional capabilities, we can now start building relatively complex agents that provide an experience much closer to a real human agent. By understating who the customer is, and providing a wide range of information, both personalized as well as generic products, services, or company details, we can shape scenarios that will provide all the necessary information to our users, without the need to involve our existing support staff. And this is the main purpose of these Power Virtual Agents. We want to offload the mundane and repetitive tasks to automation, to leave enough time for our support agents to focus on resolving complex problems for our customers.

The...