Target operating model and FinOps
A Target Operating Model (TOM) is a strategic framework that seeks to define what a company is, essentially describing the vision of an organization and how it achieves its business goals.
Even though there are different approaches and definitions, a TOM usually includes the following core components:
- Processes
- Technology
- Organization structure
- People and skills
- Governance and decision-making
- Culture and leadership
- Customer experience
FinOps practices have an impact on a lot of areas that are defined in the TOM, such as processes, technologies, people, and skills. To properly implement FinOps in an organization, we have to change how an organization behaves in some areas, mainly the parts of the TOM that are related to the cloud and technology. As you can already imagine, this is no small task, and entails many challenges along the way.
As an example, we will use Deloitte Luxembourg operating model, which...
