With any examination, expose, investigation, or inspection there will be, to some degree, dirt that will need to be dug up—figuratively speaking. This is inevitable and should not be taken lightly or treated flippantly. The sort of questions that will be asked will include the following:
- Why are things done in certain ways?
- Who came up with this process in the first place?
- Who makes the priority decisions to do one thing over another and what right to they have to make the decision?
- When exactly are these decisions made?
- Who owns the overall product delivery process?
- Who owns the various steps within the process?
- Has anyone previously questioned the process? If so, what happened?
- Does anyone actually know how the process works end to end?
- Why can't the management see the obvious issues and why don't they listen to us?
These types of questions...
