Case study – creating interactive quizzes/assessments and deploying them as chatbot flows
Chatbots present an interesting opportunity for creating dynamic, conversational assessments and quizzes. Using LLMs, chatbots can be designed to guide users through interactive questioning, understand free-form responses, and provide personalized feedback.
In this section, we’ll explore a case study of a financial advisory chatbot that conducts a risk assessment quiz to gauge a client’s risk tolerance for investment purposes. The chatbot has been built to automate part of their client onboarding process. By administering a risk quiz through natural conversation, the chatbot can evaluate a client’s responses and determine their risk profile.
The designed dialogue flows to mimic a human advisor asking questions about the client’s feelings on investment risks. The chatbot can interpret unstructured answers and adapt quiz questions based on the client’...
