Crucial conversations
Effective communication is essential in any Agile development product. However, when stakeholders have different expectations, opinions, or interests, this can lead to conflict and misunderstandings. In such situations, having the skills to hold crucial conversations becomes critical for product success.
According to Crucial Conversations, by Joseph Grenny, Kerry Patterson, Al Switzler, and Ron McMillan, a crucial conversation is a discussion between two or more people where opinions differ, stakes are high, and emotions run strong. Handling such conversations poorly can have serious consequences for the product, including delays, low team morale, and a suboptimal product.
In this section, we’ll discuss crucial conversations, their importance in Agile development, and some key techniques for holding successful conversations.
We’ll cover the following topics:
- Understanding what constitutes a crucial conversation: We’ll explore...
