Designing Exceptional Experiences
So far in this book, we have focused on the parts of ServiceNow that most often form the core of the business case such as how to optimize the processes to maximize business value while avoiding common challenges. One area we have not spent much time on is the creation of an exceptional user experience (UX) in the platform or the tools that can be used to develop this experience.
In this chapter, we’ll cover the parts of the ServiceNow platform that most strongly support an exceptional UX, helping you understand the various options available for building a great UX and how to leverage advanced AI capabilities such as AI Search and natural language processing (NLP) to provide consumer-grade experiences to your customers. We’ll cover such diverse areas as the following:
- Types of ServiceNow user interfaces
- Portals
- Workspaces
- Conversational interfaces
As we did with other chapters, we’ll focus on the...
