Understanding Service-Now's service desk application
Out of the box, Service-Now provides a service desk application from which you can manage all your tasks and your group tasks. To view this application, you should have an ITIL/Fulfiller role that is licensed.
Getting ready
To step through this recipe, you should have an active Service-Now instance and valid login credentials and an ITIL or admin role.
How to do it...
- Open any browser standard browser.
- Type the Service-Now instance web address (
http://{instance_name}.service-now.com) provided by your organization in the address bar, now enter your credentials in respective fields and press enter button - On the left-hand side in the search box type Service Desk and Service-Now will search out application for you or navigate to Service Desk application. In the Service Desk application, many modules are available, but let's take a look at key ones only:
Searching the Service Desk application
- As a support team member, you will receive your all your...
