The production support team

Every IT project needs post-implementation support. It is inevitable to not have a team, and RPA projects are no different. RPA projects also follow some of the same norms as other IT projects when it comes to supporting needs. Let’s see how a support team is structured and how it plays an integral role in maintaining and managing the RPA bots.

Now, the question comes of why you should involve the support team in an RPA project. It is advisable to engage them around the UAT phase. The reason is that by that time, you will have a working product and the support team can start understanding the requirements for supporting the RPA project. Each project is unique and needs some specific support. Having that support team attend the daily meetings and hear about the issues and challenges you might be facing and how they are getting resolved firsthand will help them in providing better support. They will understand the working of the bot and what kind...