Building the help desk interface
Power Pages offers a portal solution like any other Content Management System (CMS) platform, such as WordPress (https://wordpress.com) or DNN (https://www.dnnsoftware.com). The difference lies in the built-in integration with Dataverse, not only with data but also with security and integrations.
Taking advantage of this platform’s website-building features, we will create an external user-facing portal to build an internet presence that allows registered users to create support tickets.
Similar to using the model-driven pages editor, modifying pages is just like making changes to a Microsoft Word document with a predefined structure. Moving the mouse over the page hovers the sections and elements of the page. Clicking on them allows you to edit them or remove them altogether. If you have some experience building SharePoint pages, you will feel right at home.
Getting ready
We will continue extending the help desk solution by...
