Questions

As we conclude, here is a list of questions for you to test your knowledge regarding this chapter's material. You will find the answers in the Assessments section of the Appendix:

1. An auto attendant can read typed text aloud for greetings and menu options so that you don't need to record (and re-record) and upload audio files. True or false?

   a. True

   b. False

2. You've been asked to create a general service desk number that features an automated greeting and hold music when users call. The call must not have menu options once the call is received by the service desk. You'll need to create at least three of the following items to accomplish the goal – what are the most appropriate items to create (select all that apply)?

   a. An auto-attendant

   b. A call queue

   c. A call park

   d. A resource account

   e. A service number (call queue type)

   f. A service number (auto-attendant type)

3. Your users need to be able to place a call on hold, then transfer it to...