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Home > Cloud & Networking > IT Operations > IT Help Desk Starter Pack
IT Help Desk Starter Pack
IT Help Desk Starter Pack

IT Help Desk Starter Pack: A comprehensive guide for professionals aspiring to become a Help Desk agent

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Profile Icon Catalin Popa
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€8.99 €41.99
Video May 2022 2hrs 13mins 1st Edition
Video
€8.99 €41.99
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Renews at €18.99p/m
Arrow left icon
Profile Icon Catalin Popa
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€8.99 €41.99
Video May 2022 2hrs 13mins 1st Edition
Video
€8.99 €41.99
Subscription
Free Trial
Renews at €18.99p/m
Video
€8.99 €41.99
Subscription
Free Trial
Renews at €18.99p/m

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Key benefits

  • Get ready for your IT Help Desk agent job
  • With help of ServiceNow software, understand the ITSM processes
  • Prepare for your next HR interview

Description

This course will walk you through everything you would need as a Help Desk agent. This course is carefully designed to meet all the needs of the candidates and in addition to that, the agenda has been tailored to the latest tech industry. Don’t believe me? Imagine that this course includes: ServiceNow, ITSM Processes, HR Ready, Hardware, and Software! The IT industry is growing at an alarming pace and the need for IT professionals continues to rise. If you’re eager to venture into the field of technical support and looking to join this growing profession, then this course is the solution for you and will help you land a job in no time. With or without experience, it’s definitely worth trying because of the valuable content. By the end of this course, you will be confident to take on any junior Help Desk agent interview. All the resources for this course are available at https://github.com/PacktPublishing/IT-Help-Desk-Starter-Pack

Who is this book for?

This course is for anyone interested in working as a Help Desk agent, regardless of past experience in the industry.

What you will learn

  • Learn everything there is to know about outsourcing
  • Learn about the necessary hardware
  • Learn about the various software tools that are used
  • Learn how to use ServiceNow's ITSM processes
  • Prepare for the next round of HR questions
  • Boost your self-assurance ahead of your next Help Desk agent interview

Product Details

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Publication date, Length, Edition, Language, ISBN-13
Publication date : May 23, 2022
Length: 2hrs 13mins
Edition : 1st
Language : English
ISBN-13 : 9781801816748
Category :
Cloud & Networking
Concepts :
IT Operations
Tools :
ServiceNow

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Product Details

Publication date : May 23, 2022
Length: 2hrs 13mins
Edition : 1st
Language : English
ISBN-13 : 9781801816748
Category :
Cloud & Networking
Concepts :
IT Operations
Tools :
ServiceNow

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Frequently bought together

IT Help Desk Starter Pack
IT Help Desk Starter Pack
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May 2022 2hrs 13mins
Video
Video
  • Video Video €8.99
€8.99 €41.99
Learning ServiceNow
Learning ServiceNow
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Jun 2018 388 pages
Full star icon 4.3 (16)
eBook
eBook
  • eBook eBook €8.99
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€8.99 €32.99
€41.99
ServiceNow for Architects and Project Leaders
ServiceNow for Architects and Project Leaders
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Dec 2022 252 pages
Full star icon 5 (11)
eBook
eBook
  • eBook eBook €8.99
  • Paperback Paperback €31.99
  • Audiobook Audiobook €8.99
€8.99 €25.99
€31.99
€8.99 €38.99
Stars icon
Total € 82.97 115.97 33.00 saved
IT Help Desk Starter Pack
€8.99 €41.99
Learning ServiceNow
€41.99
ServiceNow for Architects and Project Leaders
€31.99
Total € 82.97 115.97 33.00 saved Stars icon
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Table of Contents

4 Chapters
Introduction Chevron down icon Chevron up icon
Introduction
Agenda
Meet and Greet
Outsourcing
A Day in the Life of a Help Desk Agent
Tools Chevron down icon Chevron up icon
Hardware
Software
ServiceNow + ITSM Processes Applied in ServiceNow) Chevron down icon Chevron up icon
Introduction
Hands-on ServiceNow Instance
User Interface
Configure the Banner
Incident Management
Service Request Management
Knowledge Management
Service Level Management
HR Ready Chevron down icon Chevron up icon
HR Ready - IT Help Desk Interview

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About the author

Profile icon Catalin Popa
Catalin Popa
LinkedIn icon
Catalin Popa is an ITIL and ServiceNow certified professional and is engaged in creating and delivering its training content on a regular basis. He has worked with the ITIL framework for four years and is also involved in process design and implementation for all ITSM processes. He has experience of over six years in collaborating with stakeholders and vendors in banking, telecom, aviation, oil and gas, retail, pharmaceutical, health insurance, automotive, and aerospace industries.
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