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From Voices to Results -  Voice of Customer Questions, Tools and Analysis

You're reading from   From Voices to Results - Voice of Customer Questions, Tools and Analysis Proven techniques for understanding and engaging with your customers

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Product type Paperback
Published in Apr 2018
Publisher
ISBN-13 9781783001446
Length 218 pages
Edition 1st Edition
Concepts
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Author (1):
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Robert Coppenhaver Robert Coppenhaver
Author Profile Icon Robert Coppenhaver
Robert Coppenhaver
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Toc

Table of Contents (11) Chapters Close

Preface 1. Solving Problems and Driving Value with VoC 2. VoC in the Product Development Process FREE CHAPTER 3. Laying the Groundwork 4. Gathering the Customer Needs for Your Product 5. The Interview Process – Preparation 6. The Interview Process – The Interview 7. Understanding the Customer's Voice 8. Validating the Customer's Voice 9. Completing the Circle – Using the Customer's Voice in Your Organization A. Epilogue

Idea management and VoC


As we have discussed previously, the impact of new products is the single largest contributor to the future revenue growth of an organization. While market intelligence, product development processes, strategic planning, and technology and resource management all have an impact on the sales of new products, the number one attribute responsible for new revenue growth is idea management.

While many would agree this is true, a major benchmarking study found that only 19% of businesses have an ideation system proficient enough to feed the development process. Furthermore, only 31% of firms have an effective method to select which ideas to actually invest in, and the best performing companies are four times more likely to have an effective ideation process than the poorest performing companies.

The research shows us that the best companies take the time and make the investments to generate the best ideas. But what are the best ways to generate these ideas, and where do they...

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