You're reading from Empowering Organizations with Power Virtual Agents A practical guide to building intelligent chatbots with Microsoft Power Platform

Product type Paperback

Published in Aug 2021

Publisher Packt

ISBN-13 9781801074742

Length 246 pages

Edition 1st Edition

Tools

Microsoft Power Virtual Agents

Concepts

Chatbots

Author (1):

Nicolae Tarla

View More author details

Table of Contents (18) Chapters

Preface

1. Section 1: An Introduction to Power Virtual Agents

2. Chapter 1: Introducing Power Virtual Agents FREE CHAPTER

3. Chapter 2: Licensing for Power Virtual Agents

4. Chapter 3: Building Your First Power Virtual Agent Chatbot

5. Section 2: Leveraging Power Virtual Agents on Your Website

6. Chapter 4: Creating a Power Virtual Agent for Your Website

7. Chapter 5: Integrating a Power Virtual Agent into Your Website

8. Chapter 6: Handling Authentication and Personalization

9. Section 3: Leveraging Power Virtual Agents in Teams

10. Chapter 7: Building a Power Virtual Agents Application for Teams

11. Chapter 8: Integrating the Power Virtual Agent into Teams

12. Chapter 9: Serving Information from Various Sources

13. Section 4: Best Practices for Power Virtual Agents

14. Chapter 10: Power Virtual Agents Governance

15. Chapter 11: Power Virtual Agents Best Practices

16. Chapter 12: Power Virtual Agents Administration

17. Other Books You May Enjoy

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Governance of Power Virtual Agents for the web

When working with chatbots for the web, there are a few important items to monitor for:

Monitor usage to determine how often your chatbot is called.
Monitor usage and data occupied by chat logs.
Determine retention policies for the chat log data.

You can begin the monitoring of activities from the chatbot editor by choosing the bot Analytics option on the navigation. The categories available include the following:

Summary presents the total number of sessions over a period of time, the engagement and resolution rates, escalations and abandonments, along with other metrics. The following screenshot shows this dashboard:

Figure 10.4 – Power Virtual Agents Analytics Summary dashboard

In addition, if configured to capture Customer Satisfaction, you can report on it, along with session information and billing details. This will allow you to make decisions around improving...