IT delivery frameworks

Each IT has its own delivery frameworks. Even if it is a tiny company, there are some tools and actions which need to be performed to successfully deliver any application or service. The term framework means basically that it is a predefined routine or set of tools which should make its delivery easier. These normally consist out of installation tools used for application delivery, deployment tools for OSes and configuration tools for infrastructure. All together they form your delivery framework.

IT is important to understand what function each tool is covering. Sometimes there are tools which already cover a part of a process or an entire process. Then it is important to understand how to interact with those tools and at which point the automation has to handover the task to this tools. A very popular example is ticket managing systems. In bigger companies, they are typically part of the delivery process, even though they serve a rather passive role. However, they...