Chapter 12. Continuous Improvement

This chapter will discuss the continuous improvement process, which is required in order to keep the software-defined data center (SDDC) working. In Chapter 2, Identify Automation and Standardization Opportunities of this book, the principle of automation and standardization was discussed. Also, the business processes in an organization, which need to be adopted in order to support the different requirements of the SDDC. The required changes to make the SDDC run successfully are not static, though. They need to be as flexible and agile as the SDDC itself.

There are rumors that Information Technology Infrastructure Library (ITIL) is no longer needed in the SDDC since this is now performing all these tasks requiring documentation and control. But actually, the SDDC is an outcome of ITIL. It is the automated way of running a data center, which forces organizations to standardize and to automate as much as possible. The service catalog is what...