Summary

At this point, you know that offering support is a sure way to help your users get their jobs done. You also know that support not only helps customers feel more satisfied, but it also gives you information that helps you enhance your API product. You now know how to set up different support channels such as a knowledge base, email, and live chat. You know how to go from a simple FAQ to a fully blown knowledge base. You also know that the ideal support scenario is a combination of several channels. You know how to translate the information users share into actionable tickets. You also know how to categorize user feedback into either bug reports or feature requests. You know how you can choose which bugs to fix and which features to implement by following a prioritization method. You know about prioritization methods such as MoSCoW, Kano, and RICE. You also know how you can adapt your API development to incoming requests by keeping the workload as small as possible. Finally...