Summary

This chapter has worked with the first solution that needs to be manually implemented using CloudFormation. We walked through the process of deploying said CloudFormation template. Then, we covered how to complete the solution's implementation by interfacing it with Connect and the contact flows. Finally, we discussed how you might modify the solution to better fit into your call center.

This solution was the first that we will implement via CloudFormation. The second will be call analytics, which also deploys several serverless technologies. We will cover this implementation in the next chapter.