You're reading from The Salesforce Business Analyst Handbook Proven business analysis techniques and processes for a superior user experience and adoption

Product type Paperback

Published in Nov 2022

Publisher Packt

ISBN-13 9781801813426

Length 232 pages

Edition 1st Edition

Tools

Salesforce

Concepts

Business Process Management

Author (1):

Srini Munagavalasa

View More author details

Table of Contents (21) Chapters

Preface

1. Part 1: Planning and Analysis – BRD/Prioritized Product Backlog

2. Chapter 1: Identifying Requirements FREE CHAPTER

3. Chapter 2: Elicitation and Document Requirements

4. Chapter 3: Prioritizing Requirements

5. Chapter 4: Process Flows – “As-Is” versus “To-Be”

6. Chapter 5: Business Requirements Document

7. Part 2: Design, Development, and Testing – Iterative Cycles with Prototypes and Conference Room Pilots

8. Chapter 6: Solution Design and Functional Document

9. Chapter 7: Demonstrate Functionality Using Prototypes

10. Chapter 8: Exploring Conference Room Pilots

11. Chapter 9: Technical and Quality Testing

12. Chapter 10: Requirements Traceability Matrix

13. Part 3: End User Testing, Communication, Training, and Support

14. Chapter 11: User Acceptance Testing

15. Chapter 12: Communication and Knowledge Management

16. Chapter 13: End User Training

17. Chapter 14: Post Go-Live Support / User Forums

18. Assessments

19. Index

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Sample test script/case fields

Test scenarios are high-level actions that provide an overview of what needs to be tested. They help in the testing of end-to-end functionality. Test cases are low-level activities and help with thorough testing of the application. They enable us to test small parts of functionality in detail. Each test script can have multiple test cases.

The following are some of the important fields that can be used to create test scripts/cases:

Test Script ID: TS-Account Management-001
Test Script Name: The user will be able to create and edit accounts in Salesforce
Test Script Description: The user will be able to create and edit account records in Salesforce after entering the required fields and will be able to save successfully
Pre-conditions: The user will have appropriate access and be able to log into the Salesforce system via a browser and/or mobile apps
Test System Name: SIT
BRD ID: BRD-R1-1.001
Complexity: Medium
Variations...