Creating an e-mail template
An e-mail template is a reusable component that may be used with more than one e-mail notification to maintain the look and feel of the e-mail notification of the organization.
Getting ready
To step through this recipe, you should have an active Service-Now instance, valid credentials, and the admin role.
How to do it…
Open any standard web browser and type the instance Web address.
Log in to the Service-Now instance using the credentials.
On the left-hand side in the search box, type
System Policy and service-now will search out System Policy application for you:
The System Policy Application for Email Template
Click on the Templates module. You will be able to see the following screen, where all records of e-mail templates are available. In order to create a new e-mail template, you need to click on the New button:
Email template configuration records - List View
In Email Templates, you will need to configure fields as mentioned in the next few steps:
In the Name field...
