Summary

One of the benefits of a web-based application is that anyone can access it. Web browsers are built in to phones and tablets. This accessibility means that ServiceNow is great for building a self-service interface, something that allows guests of Hotel Gardiner to see and submit information themselves.

The easiest way to provide a self-service portal is to use the standard interface, with requesters logging in and using similar forms and lists to fulfillers. This provides a very quick setup, with mainly security rules to think about.

However, the look and feel of the standard interface is likely to be overwhelming to a non-technical user. List and forms provide lots of functions, with checkboxes, menus, and icons. This is great for power users, but perhaps intimidating to those just wanting to know if the menu includes a Club sandwich.

Note

As noted in Chapter 1, ServiceNow Foundations, these plain forms do provide a consistent and clear experience. There is a great deal of benefit to...