Creating an e-mail template
An e-mail template is a reusable component that may be used with more than one e-mail notification to maintain the look and feel of the e-mail notification of the organization.
Getting ready
To step through this recipe, you should have an active Service-Now instance, valid credentials, and the admin role.
How to do it…
- Open any standard web browser and type the instance Web address.
- Log in to the Service-Now instance using the credentials.
- On the left-hand side in the search box, type
System Policy
and service-now will search outSystem Policy
application for you:
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The System Policy Application for Email Template
- Click on the
Templates
module. You will be able to see the following screen, where all records of e-mail templates are available. In order to create a new e-mail template, you need to click on theNew
button:
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Email template configuration records - List View
- In
Email Templates
, you will need to configure fields as mentioned in the next few steps:- In the
Name
field...
- In the