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ServiceNow: Building Powerful Workflows

You're reading from   ServiceNow: Building Powerful Workflows Automating IT Service Management

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Product type Course
Published in Aug 2017
Publisher Packt
ISBN-13 9781788628730
Length 1330 pages
Edition 1st Edition
Languages
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Authors (3):
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Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
Martin Wood Martin Wood
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Martin Wood
Ashish Rudra Srivastava Ashish Rudra Srivastava
Author Profile Icon Ashish Rudra Srivastava
Ashish Rudra Srivastava
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Toc

Table of Contents (39) Chapters Close

Title Page
Credits
Preface
1. Module 1 FREE CHAPTER 2. The Interface 3. Lists and Forms 4. UI Customization 5. Understanding Data and Relationships 6. Tasks and Workflows 7. UI and Data Policies 8. User Administration and Security 9. Introduction to Scripting 10. The Server-side Glide API 11. The Client-side Glide API 12. Server-side Scripting 13. Client-side Scripting 14. Debugging 15. Pro Tips 16. Module 2 17. Getting Started with Service-Now 18. Performing Core Configuration and Management Tasks 19. Building Data-Driven Application 20. Configuring Alerts and Notifications 21. Building and Configuring Reports 22. Creating and Configuring Workflow Activities 23. Auditing and Diagnosing Service-Now 24. Module 3 25. ServiceNow Foundations 26. Developing Custom Applications 27. Server-Side Control 28. Client-Side Interaction 29. Getting Things Done with Tasks 30. Events, Notifications, and Reporting 31. Exchanging Data – Import Sets, Web Services, and other Integrations 32. Securing Applications and Data 33. Diagnosing ServiceNow – Knowing What Is Going On 34. Packaging with Applications, Update Sets, and Upgrades 35. Making ServiceNow Beautiful with Service Portal and Custom Interfaces 36. Bibliography

Understanding development best practice


Service-now recommends that you follow the product development best practices for rapid development and for enhancing the performance.

Getting ready

Getting the desired result is not very difficult, but getting the desired result by following the best practices is a challenge in itself. If development works were not done by following the best practices, you may face performance issues, frequent incidents, and so on.

How to do it...

  1. The client script loads on the service-now form before the UI policy. It is recommended that you use a minimum number of client scripts as the client script slows down the form Please follow http://wiki.servicenow.com/index.php?title=Client_Script_Best_Practices link to read more about client script best practices.
  2. It is recommended that you use the UI policy instead of a client script whenever you want to customize the behavior of any service-now form.
  3. It is recommended that you use less server lookups. Server lookups may slow...
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