Summary

In this chapter, we covered a range of topics related to data on the Salesforce Platform. We started by looking at licensing and how different types of licenses affect the solutions we build as Salesforce architects. Different license types afford different object/entity access and functionality. For example, the Service Cloud license allows for entitlements and milestones, meaning it facilitates an SLA mechanism. Without this license, users don't have access to the entities for entitlements and milestones.

We also looked at external user access to the Salesforce Platform through the use of Experience Cloud license types. We covered the differences afforded in terms of object access and sharing functionality and looked at the different use cases for each license type for Experience Cloud.

You may have questioned why licensing was important to cover at the start of this chapter, but by now, you'll hopefully appreciate that licensing can have a profound impact...