Visual Workflow allows you to build collections of screens, known as flows, to guide users through the process of collecting and updating data.
Working with flows involves creating a structured set of steps to enable users to complete specified business processes. These business processes could be, for example, call scripts for a customer support team, questionnaires and surveys for customers or employee interaction, or processes to handle incoming sales enquiries for your organization.
Use cases for flows are many and varied, and the Visual Workflow options allow you to create screens that collect and display information, create and update Salesforce records, and carry out logic based on input from users, from within the drag and drop Visual Workflow user interface.
We'll see how to configure Visual Workflow in the next section.
