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Salesforce CRM Administration Handbook

You're reading from   Salesforce CRM Administration Handbook A comprehensive guide to administering, configuring, and customizing Salesforce CRM

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Product type Paperback
Published in Apr 2024
Publisher Packt
ISBN-13 9781835085691
Length 328 pages
Edition 1st Edition
Concepts
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Authors (2):
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Mateusz Twarożek Mateusz Twarożek
Author Profile Icon Mateusz Twarożek
Mateusz Twarożek
Krzysztof Nowacki Krzysztof Nowacki
Author Profile Icon Krzysztof Nowacki
Krzysztof Nowacki
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Toc

Table of Contents (16) Chapters Close

Preface 1. Chapter 1: Getting Started with Salesforce FREE CHAPTER 2. Chapter 2: Salesforce Architecture 3. Chapter 3: Getting to Know Data Management 4. Chapter 4: Lightning Experience 5. Chapter 5: Objects in Salesforce 6. Chapter 6: User Management and Security 7. Chapter 7: Automation Tools 8. Chapter 8: Reports and Dashboards 9. Chapter 9: AppExchange and Custom Applications 10. Chapter 10: Service Cloud 11. Chapter 11: Sales Cloud 12. Chapter 12: Salesforce Administrator Exam Preparation 13. Chapter 13: Continuing Education and Career Development 14. Index 15. Other Books You May Enjoy

To get the most out of this book

When reading a book about Salesforce, it’s essential to have a basic understanding of the Salesforce platform and its fundamental concepts, such as data management, automation, and customization. Familiarity with IT application administration, support, and monitoring will also be beneficial for comprehending more advanced topics covered in the book.

Software/hardware covered in the book

Operating system requirements

Salesforce

Windows, macOS, or Linux

Apex

Windows, macOS, or Linux

Salesforce Lightning Web Components

Windows, macOS, or Linux

The Salesforce test environment, called Salesforce Developer Edition, should be created. This can be done at https://developer.salesforce.com/signup. Additionally, the reader should have access to the Salesforce Trailhead platform (accessible at https://trailhead.salesforce.com/), as access to both will be needed to perform the tasks described in the book.

Disclaimer on images

Some images in this title are presented for contextual purposes, and the readability of the graphic is not crucial to the discussion. Please refer to our free graphic bundle to download the images. You can download the images from https://packt.link/gbp/9781835085691.

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