Packt+ | Advance your knowledge in tech

You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

View More author details

Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Configuring cache settings

The new Service Manager HTML5 Self-Service Portal comes complete with caching technology. This caching technology ensures faster speeds for the end users that are using the portal. The caching technology consists of two types.

The first type is a user-specific cache. This is called UserCacheTimeout. Think about this in terms of status of requests a user has put in, comments on requests, and more.

The second type is a generic data cache used to cache global data that is shared among all users, think of images, icons, the service catalog, and more. This is called DataCacheTimeout. DataCacheTimOut by default is set to 1800 seconds (30 minutes).

Overall, having caching technology is good. There are times when an admin will make a change in the service catalog and needs this to show right away on the portal. Well the cache needs to be cleared or settings dialed back so they show sooner. This recipe will show you how to access the cache settings to clear cache or adjust...