Getting the project requirements

This is the time for discussion between the partner and the customer. I mean the real deep down discussion, almost like a husband and a wife would. The business consultants and the key users will do a series of meetings in which the key users will explain to the business consultants the way they do business, the information they have to handle through their business processes, the reports they run, the users that are involved in the different stages of each process, and the problems they have with their actual business processes, and most importantly, how they expect the new system to help them solve their daily pains.

The business consultants will need to listen carefully to the key users and understand their pain points from their current operation. Only after understanding the customer's needs will they be able to design the right solution for the customer.

In order to do that, they not only have to be active listeners, but should also actively...