Search icon CANCEL
Subscription
0
Cart icon
Your Cart (0 item)
Close icon
You have no products in your basket yet
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Free Learning
Arrow right icon
Machine Learning Model Serving Patterns and Best Practices
Machine Learning Model Serving Patterns and Best Practices

Machine Learning Model Serving Patterns and Best Practices: A definitive guide to deploying, monitoring, and providing accessibility to ML models in production

eBook
€8.99 €25.99
Paperback
€31.99
Subscription
Free Trial
Renews at €18.99p/m

What do you get with Print?

Product feature icon Instant access to your digital eBook copy whilst your Print order is Shipped
Product feature icon Paperback book shipped to your preferred address
Product feature icon Download this book in EPUB and PDF formats
Product feature icon Access this title in our online reader with advanced features
Product feature icon DRM FREE - Read whenever, wherever and however you want
Product feature icon AI Assistant (beta) to help accelerate your learning
OR
Modal Close icon
Payment Processing...
tick Completed

Shipping Address

Billing Address

Shipping Methods
Table of content icon View table of contents Preview book icon Preview Book

Machine Learning Model Serving Patterns and Best Practices

Introducing Model Serving

While machine learning (ML) surprises us every day with new, stunning ideas and demos, a burning question remains: how can we make the model available to our users? Often, we see demos of models on different blogs, books, YouTube videos, and so on, and we remain hungry to use the models ourselves. This is where model serving comes into the picture. Model serving is how we make our models available for use.

In this chapter, we will learn the definition of model serving, the importance of model serving, the challenges that make model serving difficult, and how people currently serve models, and see some of the available tools used for model serving.

By the end of this chapter, we will understand what model serving is, why model serving is needed, what makes it different from traditional web serving, and how people currently deploy/serve models.

In this chapter, we are going to cover the following main topics:

  • What is serving?
  • What are models?
  • What is model serving?
  • Understanding the importance of model serving
  • Challenges of serving models
  • Using existing tools to serve models

Technical requirements

This chapter does not require you to follow along with any hands-on exercises. However, there are some examples used from the BentoML official site: https://docs.bentoml.org/en/latest/tutorial.html.

If you want to try those examples on your local machine, please feel free to install a local version of BentoML following the simple installation instructions here: https://docs.bentoml.org/en/latest/installation.html.

Basically, you need to install BentoML like other Python packages using the following command:

 pip install bentoml

Feel free to follow the quick get-started link to understand the steps involved in model serving, which are highlighted in a later section in this chapter.

What is serving?

Serving is an important step for ensuring the business impact of the applications when we develop the life cycle of application development. The application we have developed needs to be available to the user so that they can use it. For example, let’s say we have developed a game. After the development, if the game just stays on the developer’s machine, then it is not going to be of any use to the users. So, the developer needs to bring the game to the users by serving it through a serving platform such as Apple Store, Google Play Store, and web servers.

So, serving can be seen as a mechanism to distribute our applications/services to end users. The end users can be different based on the applications/services we develop. Serving creates a bridge of communication between the two parties: the developer and the users. This bridge is vital for the business success of our application. If we don’t have people using our service, then we are not gaining any business value or impact from the applications we’ve developed. That’s what we have seen in the past when big corporate companies’ servers go down for some time: they incur a huge amount of loss. Facebook (Meta) lost ~65 million US dollars due to its outage for some hours in October 2021, as per Forbes: https://www.forbes.com/sites/abrambrown/2021/10/05/facebook-outage-lost-revenue/?sh=c1d7d03231ad.

The development-to-serving process usually forms the life cycle of the service or application.

For example, let’s consider the life cycle of web application development in Figure 1.1.

Figure 1.1 – Web development life cycle

Figure 1.1 – Web development life cycle

The developer develops the website. Then, the website is served using a web server. Only after that are the users able to use the website. The cycle can continue through collecting feedback from users, improving the website, and serving again on the web server.

Now we know what serving is, let’s look at what we are actually serving.

What are models?

There are a lot of definitions of models from the perspective of various domains. When we define a model or use the term model in this book, we will consider it in the context of ML. A model in ML can be seen as a function that has been fine-tuned through training, using some well-engineered data so that the function can recognize and distinguish patterns in unseen data.

Depending on the problem and business goal, a different model can be used, for example, a linear regression model, a logistic regression model, a naive Bayes model, or a decision tree model. These models’ underlying logical representations are different from each other. However, we use the generic term model and the problem domain and name of the ML algorithm to give us a clear picture of what the model is, how it was trained, and how the model is represented. For example, if we are told that the model is for linear regression, then we know that it was trained by minimizing a cost function iteratively using the training data, and it can be saved by storing the regression parameters’ coefficients and intercepts. Similarly, other models will have different algorithms for training and storing. For a deep learning model, we might have to use forward propagation and backward propagation for training, and for storing we might have to store the weights and biases of all the layers.

The trained model can be stored in different formats to load later for serving and inference. Some popular formats in which to save a model are as follows:

  • ONNX
  • YAML
  • Protobuf
  • Pickle
  • JSON
  • H5
  • TFJS
  • Joblib

However, model-serving tools usually require the models to be saved in a particular format. So, they provide a function to save the model in its desired format. There are also tools and libraries to convert models from one format to another. For example, in Figure 1.2, we see that an AlexNet model that is pre-trained in PyTorch is loaded and exported to ONNX format in a file named alexnet.onnx.

PyTorch files

It’s worth knowing that PyTorch saves the model using the Python pickle (https://docs.python.org/3/library/pickle.html) library. For further reading on PyTorch strategies for saving and loading models, please check out their official documentation: https://pytorch.org/tutorials/beginner/saving_loading_models.html.

Figure 1.2 – Example code converting a PyTorch pre-trained AlexNet model to ONNX format

Figure 1.2 – Example code converting a PyTorch pre-trained AlexNet model to ONNX format

Note

Figure 1.2 is an example from the PyTorch official website: https://pytorch.org/docs/stable/onnx.html#example-alexnet-from-pytorch-to-onnx.

Now we should have a good idea about models and how each model is represented and stored. The following section will introduce us to model serving.

What is model serving?

Like serving a website, we need to serve the trained model so that the model can be used for making predictions to perform business goals. Web/software serving is already at a mature stage. So, we have sophisticated, agreed-upon tools and strategies to serve software. However, ML model serving is still in the phase of growth, and new ideas and tools are coming almost every day.

Model serving can be defined as bringing a model to production by deploying it to a location and providing some access points for users to pass data for prediction and get prediction results.

Model serving usually involves the following steps:

  1. Saving the trained model: The format in which the model needs to be saved can be different based on the serving tool. So, usually, the serving tools provide a function for saving the model to ensure the model is saved in a format needed by the library.

Let’s use BentoML as an example. We’ll cover BentoML in more detail in Chapter 14, but in the following code snippet taken from the BentoML official site, https://docs.bentoml.org/en/latest/tutorial.html, we see that the popular model-serving library BentoML provides a save function for each of the ML frameworks. During serving using BentoML, we have to call the save method on the appropriate framework. For example, if we have developed a model using sklearn, we need to call the bentoml.sklearn.save_model(<MODEL_NAME>, model) method to save the model in BentoML format from sklearn format:

import bentoml
from sklearn import svm
from sklearn import datasets
# Load training data set
iris = datasets.load_iris()
X, y = iris.data, iris.target
# Train the model
clf = svm.SVC(gamma='scale')
clf.fit(X, y)
# Save model to the BentoML local model store
saved_model = bentoml.sklearn.save_model("iris_clf", clf)
print(f"Model saved: {saved_model}")
# Model saved: Model(tag="iris_clf:zy3dfgxzqkjrlgxi")

We can see the list of ML frameworks BentoML currently supports in its GitHub code repository: https://github.com/bentoml/BentoML. At the time of writing, they support the following frameworks shown in Figure 1.3. We will discuss BentoML in detail in Chapter 14.

Figure 1.3 – BentoML-supported frameworks. Some of these are still in the experimental phase

Figure 1.3 – BentoML-supported frameworks. Some of these are still in the experimental phase

  1. Annotate the access points: In this stage, we usually create a service module where we create a function that will be executed when a user makes a request for a prediction. This method is annotated so that after deployment to the model-serving tool, it is exposed via a REST API. BentoML uses a special file, called a service.py file, to do this annotation and defining the method that will be annotated. For example, let’s look at the classify(..) method in the service.py file. It has been annotated with svc.api() and the input/output formats are also specified. The service.py code is annotated with the service access point:
    import numpy as np
    import bentoml
    from bentoml.io import NumpyNdarray
    iris_clf_runner = bentoml.sklearn.get( "iris_clf:latest").to_runner()
    svc = bentoml.Service("iris_classifier", runners=[ iris_clf_runner])
    @svc.api(input=NumpyNdarray(), output=NumpyNdarray())
    def classify(input_series: np.ndarray) -> np.ndarray:
         result = iris_clf_runner.predict.run( input_series)
         return result
  2. Deploy the saved model to a model-serving tool: In this stage, the model is stored or uploaded to a location needed by the library. Usually, the library takes care of the process behind the scenes and you just need to start the deployment by triggering a command. Sometimes, before deploying a special library, specific packaging might be needed. For example, BentoML creates a special deployable package called a Bento. To build a Bento, you need to first create a bentofile.yaml file in the project directory with which to provide the different parameters of the Bento. A sample bentofile.yaml file is shown in Figure 1.4.
Figure 1.4 – A sample bentofile.yaml file that needs to be created before building a Bento

Figure 1.4 – A sample bentofile.yaml file that needs to be created before building a Bento

After that, we can create a Bento using the bentoml build command from the command line. The command will build the Bento and you will see some messages in the console, as in Figure 1.5.

Figure 1.5 – Sample bentoml build output

Figure 1.5 – Sample bentoml build output

Please keep in mind that running the bentoml build command in a directory with venv can take a long time because it scans the whole directory before running the command. This example was run without creating a virtual environment.

Bentos will be saved in a local directory. We can see the Bentos using the bentoml list command, as in Figure 1.6.

Figure 1.6 – All the Bentos can be seen using the bentoml list command

Figure 1.6 – All the Bentos can be seen using the bentoml list command

Then, from the console, we can run the bentoml serve <MODEL_NAME:TAG> --production command to serve the model. <TAG> can be replaced by the appropriate tag, shown in Figure 1.6.

  1. Version controlling of the model: The model-serving tool also takes care of the version controlling behind the scenes for you. When a new version is uploaded, the APIs exposed from the model-serving tool use the latest model. For example, BentoML uses Tag to refer to different versions. To serve the latest version, you can use <MODEL_NAME:latest>. This will pick up the latest-<MODEL_NAME>.

In this section, we got a high-level understanding of model serving. In the next section, we will discuss the importance of model serving.

Understanding the importance of model serving

Model serving is one of the critical steps in the ML life cycle but is often neglected. As shown in Figure 1.7, users can only start using the model after serving is done. So, model serving is the key step to the business success of a data science or ML team.

Figure 1.7 – ML life cycle

Figure 1.7 – ML life cycle

A lot of models remain unserved simply because model serving is hard. This happens mainly due to the following reasons:

  • Separation of responsibilities: Often, model development is assigned to data scientists and serving is assigned to engineers, and there may be a gap between the domain knowledge of the two groups. For example, consider a data scientist who has developed a model using a notebook and is getting some predictions and a software engineer who will be serving the model. The product manager is asking for the model to be provided on a server in a production-ready state but some challenges come up:
    • How should they save the model?
    • Are the tools the software engineer is using compatible with the model the data scientist has developed?
    • Data scientists tend to use a lot of fancy libraries to make models; are all those libraries supported in the platform the software engineering team is using?
    • How will they maintain the version of the model? Is the model developed by data scientists easily maintainable?
    • What kind of serving mechanism is needed?
    • Which endpoint needs to be published for prediction?
    • How does the data from users need to be processed on the server?

Challenges like this create barriers to serving a model after development.

  • Choice of tool: Tool after tool is appearing for serving models. It makes serving more challenging, as a particular tool may be the perfect choice for a particular type of model, and you need to know which tool is best for which model type. For example, for a simple model, simple REST APIs developed using Flask may be sufficient. However, for complex models, developing a Flask API can be less effective as it was not developed to serve the purpose of stateful client-server communication. Switching from one tool to another can be a problem, and identifying which tool is better for which problem might be challenging. Therefore, as the volume of tools increases, the volume of confusion and challenges in model serving keep increasing.
  • Versioning: In software engineering, the versioning of software is very easy. We need to redeploy the new updates through a continuous integration/continuous deployment (CI/CD) pipeline for a software application. However, in model serving, versioning is challenging because it involves new feature engineering, retraining with new data, and evaluation. Ensuring backward compatibility is not an easy task as it can lead to an error state in ML. Versioning models can be frustrating.
  • Rollback: In software engineering, let’s say deployment to production is behaving incorrectly after the last change; we can then easily roll back the last change and go back to the previous state very quickly. However, in model serving, we cannot take advantage of this shortcut to roll back to the last model.

The preceding points gave us an idea about the challenges involved in model serving. In the following section, we will introduce you to some existing tools for model serving.

Using existing tools to serve models

There are a lot of tools to serve models available now. Some popular tools include the following:

There are many other tools being developed and made available to users. We will discuss a few of these tools in detail along with examples in the last part of this book.

Sometimes, developers also use very basic REST APIs developed using Flask or FastAPI if the model is simple and does not need frequent updates. This helps software engineers just follow the web development serving life cycle instead of the complex ML model serving life cycle.

These tools aim to reduce the challenges involved in model serving and make resilient model serving easier. However, the availability of a large number of tools also gives rise to confusion in choosing the best tool.

We have now discussed the advantages and challenges of model serving and also introduced some currently available tools for model serving.

Summary

In this chapter, we learned about serving, model serving, and the challenges involved. We learned that model serving is one of the hardest steps in the ML life cycle and, for that reason, is often neglected.

We started our discussion by giving a definition of models and discussing how models are stored. We have seen how models can be stored in a number of formats for serving. However, when using a particular tool for serving, we need to take care to use the format required by that tool.

Then, we discussed model serving. We saw some examples from BentoML, showing the different steps involved. We got an idea of how serving tools can aid you in removing the challenges of model serving.

Then, we discussed the challenges in model serving along with the importance of model serving.

We concluded by introducing you to some existing tools.

In the next chapter, we will introduce you to different model-serving patterns and give a high-level overview of different kinds of patterns we can follow during model serving to make serving resilient and scalable and create a better user experience.

Left arrow icon Right arrow icon
Download code icon Download Code

Key benefits

  • Learn best practices about bringing your models to production
  • Explore the tools available for serving ML models and the differences between them
  • Understand state-of-the-art monitoring approaches for model serving implementations

Description

Serving patterns enable data science and ML teams to bring their models to production. Most ML models are not deployed for consumers, so ML engineers need to know the critical steps for how to serve an ML model. This book will cover the whole process, from the basic concepts like stateful and stateless serving to the advantages and challenges of each. Batch, real-time, and continuous model serving techniques will also be covered in detail. Later chapters will give detailed examples of keyed prediction techniques and ensemble patterns. Valuable associated technologies like TensorFlow severing, BentoML, and RayServe will also be discussed, making sure that you have a good understanding of the most important methods and techniques in model serving. Later, you’ll cover topics such as monitoring and performance optimization, as well as strategies for managing model drift and handling updates and versioning. The book will provide practical guidance and best practices for ensuring that your model serving pipeline is robust, scalable, and reliable. Additionally, this book will explore the use of cloud-based platforms and services for model serving using AWS SageMaker with the help of detailed examples. By the end of this book, you'll be able to save and serve your model using state-of-the-art techniques.

Who is this book for?

This book is for machine learning engineers and data scientists who want to bring their models into production. Those who are familiar with machine learning and have experience of using machine learning techniques but are looking for options and strategies to bring their models to production will find great value in this book. Working knowledge of Python programming is a must to get started.

What you will learn

  • Explore specific patterns in model serving that are crucial for every data science professional
  • Understand how to serve machine learning models using different techniques
  • Discover the various approaches to stateless serving
  • Implement advanced techniques for batch and streaming model serving
  • Get to grips with the fundamental concepts in continued model evaluation
  • Serve machine learning models using a fully managed AWS Sagemaker cloud solution
Estimated delivery fee Deliver to Cyprus

Premium delivery 7 - 10 business days

€32.95
(Includes tracking information)

Product Details

Country selected
Publication date, Length, Edition, Language, ISBN-13
Publication date : Dec 30, 2022
Length: 336 pages
Edition : 1st
Language : English
ISBN-13 : 9781803249902
Category :
Languages :
Tools :

What do you get with Print?

Product feature icon Instant access to your digital eBook copy whilst your Print order is Shipped
Product feature icon Paperback book shipped to your preferred address
Product feature icon Download this book in EPUB and PDF formats
Product feature icon Access this title in our online reader with advanced features
Product feature icon DRM FREE - Read whenever, wherever and however you want
Product feature icon AI Assistant (beta) to help accelerate your learning
OR
Modal Close icon
Payment Processing...
tick Completed

Shipping Address

Billing Address

Shipping Methods
Estimated delivery fee Deliver to Cyprus

Premium delivery 7 - 10 business days

€32.95
(Includes tracking information)

Product Details

Publication date : Dec 30, 2022
Length: 336 pages
Edition : 1st
Language : English
ISBN-13 : 9781803249902
Category :
Languages :
Tools :

Packt Subscriptions

See our plans and pricing
Modal Close icon
€18.99 billed monthly
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Simple pricing, no contract
€189.99 billed annually
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Choose a DRM-free eBook or Video every month to keep
Feature tick icon PLUS own as many other DRM-free eBooks or Videos as you like for just €5 each
Feature tick icon Exclusive print discounts
€264.99 billed in 18 months
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Choose a DRM-free eBook or Video every month to keep
Feature tick icon PLUS own as many other DRM-free eBooks or Videos as you like for just €5 each
Feature tick icon Exclusive print discounts

Frequently bought together


Stars icon
Total 103.97
Applied Machine Learning and High-Performance Computing on AWS
€35.99
Machine Learning Model Serving Patterns and Best Practices
€31.99
Machine Learning Security Principles
€35.99
Total 103.97 Stars icon
Banner background image

Table of Contents

21 Chapters
Part 1:Introduction to Model Serving Chevron down icon Chevron up icon
Chapter 1: Introducing Model Serving Chevron down icon Chevron up icon
Chapter 2: Introducing Model Serving Patterns Chevron down icon Chevron up icon
Part 2:Patterns and Best Practices of Model Serving Chevron down icon Chevron up icon
Chapter 3: Stateless Model Serving Chevron down icon Chevron up icon
Chapter 4: Continuous Model Evaluation Chevron down icon Chevron up icon
Chapter 5: Keyed Prediction Chevron down icon Chevron up icon
Chapter 6: Batch Model Serving Chevron down icon Chevron up icon
Chapter 7: Online Learning Model Serving Chevron down icon Chevron up icon
Chapter 8: Two-Phase Model Serving Chevron down icon Chevron up icon
Chapter 9: Pipeline Pattern Model Serving Chevron down icon Chevron up icon
Chapter 10: Ensemble Model Serving Pattern Chevron down icon Chevron up icon
Chapter 11: Business Logic Pattern Chevron down icon Chevron up icon
Part 3:Introduction to Tools for Model Serving Chevron down icon Chevron up icon
Chapter 12: Exploring TensorFlow Serving Chevron down icon Chevron up icon
Chapter 13: Using Ray Serve Chevron down icon Chevron up icon
Chapter 14: Using BentoML Chevron down icon Chevron up icon
Part 4:Exploring Cloud Solutions Chevron down icon Chevron up icon
Chapter 15: Serving ML Models using a Fully Managed AWS Sagemaker Cloud Solution Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon
Other Books You May Enjoy Chevron down icon Chevron up icon

Customer reviews

Top Reviews
Rating distribution
Full star icon Full star icon Full star icon Full star icon Half star icon 4.9
(13 Ratings)
5 star 92.3%
4 star 7.7%
3 star 0%
2 star 0%
1 star 0%
Filter icon Filter
Top Reviews

Filter reviews by




MLEngineer Feb 11, 2023
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Machine Learning production models require serving. This can be overlooked because it is at a boundary between Data Science and Engineering. You can take responsibility for this gap by reading this book whether you are a Data Scientist or Software Engineer.I very much appreciated:- the quick layout of design patterns- the turning of design patterns -> Python serving code- the mention of user-friendly serving on cloud services: to ramp up an ML product I opine that one should use auto-scaling serving to deploy quickly with the assistance of a cloud providerIn the book, I paid close attention to the monitoring of ML systems patterns: this is how you quickly evolve an ML product.This is a great book about getting AI to work at production.
Amazon Verified review Amazon
H2N Jul 14, 2023
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Delving into the process of serving machine learning models in production, this book offers a comprehensive and informative guide. It covers a diverse array of topics, ranging from foundational principles to advanced concepts like ensemble modeling and cloud-based solutions. Notably, the book excels in highlighting patterns commonly used in model serving, providing detailed explanations to aid readers in selecting the most suitable approach for their needs.
Amazon Verified review Amazon
C. G Mar 17, 2023
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I recently finished reading "Machine Learning Model Serving Patterns and Best Practices" by Md Johirul Islam.This book is well-structured, easy to follow, and provides practical examples and code snippets to help readers understand the concepts discussed. It also provides a good perspective on the lay of the land in the field of model serving, making it a valuable resource for data scientists, machine learning engineers, and anyone interested in the field.One of the things I loved about this book is it provides a comprehensive overview of the various model serving patterns and best practices in the field of machine learning. It covers a wide range of topics, including batch, online, pipeline, and ensemble model serving patterns, as well as different model serving stacks like Ray Serve and BentoML.However, it is worth noting that the content on managed cloud serving solutions is limited, and the coverage of SageMaker is relatively light. This may be a limitation for readers who are looking for a more detailed view of the capabilities of these solutions. It would be great to see more content on managed cloud serving solutions, given the increasing adoption of cloud-based solutions among customers who are looking to eliminate undifferentiated heavy lifting.Overall, "Machine Learning Model Serving Patterns and Best Practices" by Md Johirul Islam is an informative and well-written book. I would recommend it to anyone looking to deepen their understanding of the field. If the author is reading this review, I would encourage them to consider incorporating more content on managed cloud serving solutions in future editions, and happy to collaborate and provide more details.
Amazon Verified review Amazon
. Sep 27, 2023
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Use cases for various concepts are well explained:- stateful function (distributed, db, online shopping)- keyed prediction (concurrent predictions)- batch model serving (recommendation, sentiment)- two phase model serving (edge device vs server)Tools for serving ML models are well demonstrated with code for:tensorflow serving, BentoML, Ray Serve.
Amazon Verified review Amazon
HB Feb 12, 2023
Full star icon Full star icon Full star icon Full star icon Full star icon 5
This book is ideal for ML engineers and data scientists who want to bring their models into production and have a working knowledge of Python programming.The Github repository provided by the publisher is a great resource, with organized code and helpful examples.Overall, a highly recommended resource for anyone looking to learn more about ML model serving.
Amazon Verified review Amazon
Get free access to Packt library with over 7500+ books and video courses for 7 days!
Start Free Trial

FAQs

What is the delivery time and cost of print book? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela