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Learning ServiceNow

You're reading from Learning ServiceNow Administration and development on the Now platform, for powerful IT automation

Product type Paperback

Published in Jun 2018

Publisher

ISBN-13 9781788837040

Length 388 pages

Edition 2nd Edition

Languages

JavaScript

Tools

ServiceNow

Concepts

IT Service Management

Author (1):

Tim Woodruff

View More author details

Table of Contents (17) Chapters

Preface

1. The Interface FREE CHAPTER

2. Lists and Forms

3. UI Customization

4. Understanding Data and Relationships

5. Tasks and Workflows

6. UI and Data Policies

7. User Administration and Security

8. Introduction to Scripting

9. The Server-Side Glide API

10. The Client-Side Glide API

11. Server-Side Scripting

12. Client-Side Scripting

13. Service Portal Scripting

14. Debugging

15. Pro Tips

Index

Chapter 15. Pro Tips

In our final chapter, we'd like to leave you with some pro tips. This chapter will contain an assortment of many of the best tips from elsewhere in this book, as well as many new tips from ServiceNow and IT Service Management industry experts.

In this chapter, we're going to learn about a great deal of topics, including:

List personalization and customization
Free tools to make you a more effective ServiceNow developer
Unique and little-known APIs and scripting pro-tips
Risks to be aware of and pitfalls to avoid
Tips and tricks that the pros wish they knew when they were first starting out

While this chapter includes contributions from a myriad of industry experts, we could only fit so much into it. However, just before the second edition of this book was released, we released The ServiceNow Handbook: a compendium of pro-tips, guidelines, and best-practices every ServiceNow developer should know. The handbook is a good follow-up after finishing Learning...

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