In the previous chapter, you read about going live and cutover activities and how best to manage these activities.
In this chapter, we will cover post go live activities spanning support, issue identification, tracking, resolutions, and the whole 360-degree issue lifecycle.
We will cover the following topics:
- Resources for support
- Support tools and LCS
- Issue/support lifecycle
- Production environment support with Microsoft
- Support analytics using monitoring and diagnostics
- Best practices in post Go Live/support
You just went live and you should note ERP/business applications are not the destinations; they are a journey. Hence, you must constantly keep it updated, enhance it, derive maximum value, and proactively maintain it. This requires a strong support plan, support advisor or partner, and leveraging all avenues for getting the best support...
