What this book covers

Chapter 1, Introducing Power Virtual Agents, introduces you to Power Virtual Agents. It provides an overview of the technology's purpose, as well as comparing the specific Microsoft offering against other similar competitors' products.  

Chapter 2, Licensing for Power Virtual Agents, discusses the various licensing options available for implementing this functionality. 

Chapter 3, Building Your First Power Virtual Agent Chatbot, introduces you to the most basic Power Virtual Agent scenario. The most basic chatbot we will create will greet you and engage in a basic conversation, leveraging your responses.

Chapter 4, Creating a Power Virtual Agent for Your Website, leverages the basic knowledge we gathered in the previous chapter to extend the basic Power Virtual Agent we previously built to turn it into a fully functional agent. We will take a specific business scenario and create a more complex Power Virtual Agent. We will provide help to a user based on an existing knowledge library provided on a public site.  

Chapter 5, Integrating a Power Virtual Agent into Your Website, discusses the various presentation formats and technical aspects of introducing a Power Virtual Agent into a public website. We will look at two different scenarios to present and trigger an automated agent on public pages. 

Chapter 6, Handling Authentication and Personalization, delves deeper into the role of a Power Virtual Agent, with the ability to authenticate a user and provide personalized services. We will look at retrieving account details based on an already identified customer. 

Chapter 7, Building a Power Virtual Agents Application for Teams, describes the process of building a Power Virtual Agent targeted at internal organizational stakeholders and team members. We will look at the differences between a public agent and an agent targeted at internal users.

Chapter 8, Integrating the Power Virtual Agent into Teams, presents details on integrating and leveraging a Power Virtual Agent from within Teams. We will build a Power Virtual Agent that will provide services through Microsoft Teams. We will show in this scenario how to integrate a Power Virtual Agent into Teams.

Chapter 9, Serving Information from Various Sources, discusses leveraging the available connectors to retrieve and present information in a conversation. We will look at a typical scenario for self-service when requesting information from your internal HR department. 

Chapter 10, Power Virtual Agents Governance, looks at governance considerations when implementing the Power Virtual Agents functionality in an organization. 

Chapter 11, Power Virtual Agents Best Practices, focuses on best practices when implementing Power Virtual Agents. 

Chapter 12, Power Virtual Agents Administration, focuses on the administration of environments with Power Virtual Agents deployed.