17. Improve It

We did it! We made it all the way around the Mobius Loop.

First, we built a foundation of open culture, open leadership, and open technology. We successfully navigated our way around the Discovery Loop using practices such as the North Star and Impact Mapping to discover our Why, and practices such as Empathy Mapping and other human-centered design tools to discover our Who. We even started the Discovery of our How by commencing some Event Storming, Non-Functional Mapping, and Metrics-Based Process Mapping. We did all of this to gather just enough information and just enough collective, shared understanding to derive some measurable Target Outcomes.

We used these Target Outcomes to guide our way through the Options Pivot. We explored several prioritization techniques and practices such as User Story Mapping, Value Slicing, impact and effort prioritization, how/now/wow prioritization, design sprints, and weighted-short-job-first to produce our initial Product...