Dynamics 365 on Teams

Dynamics 365 is a cloud-based service that predominantly involves customer relationship management (CRM), developed and maintained by Microsoft. However, depending on the nature of the product, it can help to maintain various business functions such as sales, finance and operations, marketing, field service, project service, talent, and customer service.

Dynamics 365 strongly integrates with other Microsoft products such as Power Platform for customizations, Microsoft Teams for collaboration, and AI for insights.

Dynamics 365 integration with Microsoft Teams allows easy collaboration for meetings, chats, and calls from the Dynamics 365 workspace or from within Teams and lets you seamlessly access the business process or records and collaborate from Teams. However, our focus is on Teams consuming Dynamics 365 and collaborating.

For better results, strong collaboration is required for any functions of Dynamics 365 such as sales, marketing, customer service...