Transitioning issues

Jira, whether you're working in a Software, Service Management or Business project, is all about being able to track the progress of an issue through a particular workflow. The ability to automate the transitioning of an issue through the various statuses in the workflow is therefore key to completing the loop in terms of working with issues.

In this section, we are going to learn how we can use automation to react to state transitions of an issue through its workflow, as well as how we can transition an issue through subsequent statuses within its workflow.

Transitions and workflows

As we have mentioned, we can use automation to transition an issue through a workflow and, to be able to achieve this, your rules must be aligned to that issue type's particular workflow.

If we take a look at the following workflow, which represents a service request in a Jira Service Management project, we could automate the transition from In Progress to Pending...