Creating your call queues

Connect comes with a default queue called basicQueue. Follow these steps to create your queue:

1. You can get to a queue list by selecting the USB looking icon to bring up the menu and select the Queues option as shown in Figure 5.19:

   Figure 5.19 – Queues menu

2. An interesting thing about Connect is that you can't delete queues. I'm not sure why this is, but it's something to keep in mind. Don't go around creating queues like it's a free for all. You won't be able to get rid of them. I recommend taking a BasicQueue instance and repurposing it from the start. When you get to the list of queues as noted in Figure 5.20, click on the BasicQueue instance to edit it:

   Figure 5.20 – Queue list

3. The queue editing screen (Figure 5.21) has several options for you to configure. I've changed the name of the basic queue to the primary queue and changed the description. On this page, you can select the Hours of operation...