Search icon CANCEL
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Conferences
Free Learning
Arrow right icon
Arrow up icon
GO TO TOP
Amazon Connect: Up and Running

You're reading from   Amazon Connect: Up and Running Improve your customer experience by building logical and cost-effective solutions for critical call center systems

Arrow left icon
Product type Paperback
Published in Apr 2021
Publisher Packt
ISBN-13 9781800563834
Length 338 pages
Edition 1st Edition
Tools
Arrow right icon
Author (1):
Arrow left icon
Jeff Armstrong Jeff Armstrong
Author Profile Icon Jeff Armstrong
Jeff Armstrong
Arrow right icon
View More author details
Toc

Table of Contents (17) Chapters Close

Preface 1. Section 1: Planning
2. Chapter 1: Benefits of Amazon Connect FREE CHAPTER 3. Chapter 2: Reviewing Stakeholder Objectives 4. Chapter 3: Sketching Your Contact Flows 5. Chapter 4: Connect Costing 6. Section 2: Implementation
7. Chapter 5: Base Connect Implementation 8. Chapter 6: Contact Flow Creation 9. Chapter 7: Creating AI Bots 10. Chapter 8: Interfacing Enterprise Applications 11. Chapter 9: Implementing Callbacks 12. Chapter 10: Implementing Voicemail 13. Chapter 11: Implementing Call Analytics 14. Chapter 12: Implementing Contact Lens 15. Chapter 13: Implementing Chat 16. Other Books You May Enjoy

Deploying the solution

With all the information for deployment in hand, we can start deploying the CloudFormation template. To begin, follow these steps:

  1. Access the CloudFormation console, as we have in previous chapters, to begin the deployment process.

    You will want to create a new stack, as we have done before. However, this time, instead of uploading a template, we will reference the existing one in S3 directly. Set the template source as Amazon S3 URL and enter https://s3.amazonaws.com/us-east-1.amazon-connect-advanced-customer-chat-cfn/cloudformation.yaml into the Amazon S3 URL location. Your settings should mimic those shown in Figure 13.19. When you are done, click Next, as shown here:

    Figure 13.19 – Creating a stack

  2. In the Parameters section, we need to enter in the information that we captured previously. But first, start by giving the stack a name. I've called mine CONNECT-CHAT to align to the naming convention we have already used for the other solutions...
lock icon The rest of the chapter is locked
Register for a free Packt account to unlock a world of extra content!
A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.
Unlock this book and the full library FREE for 7 days
Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of
Renews at €18.99/month. Cancel anytime