Turning alert triage feedback into something actionable
There is no point in collecting feedback unless you plan to drive action from it or are using it to gauge a response for a current action that has already been implemented. I recommend using Value Added, Closed State, and other fields such as Labels to both provide insight and try to drive/prioritize actions. One way to do that is to create dashboards within Jira, such as in the following example:
Figure 10.4 – Jira dashboard
As you can see from this screenshot, we have a very basic dashboard that has been created for a Jira project. This shows all activity on the board in the upper-right section, a pie chart based on Value Added for alerts in the upper-left section, and all current tickets in the bottom-left corner. To create a dashboard, you would start by creating a filter, like so:
Figure 10.5 – Jira filter
You would first click the Filter tab up top...