Summary
As this chapter ends, you are expected to know the following:
All written communication come under one of the four forms:
Action-focused communication form to indicate actions to be performed
Influential communication to lead the recipient into your way of thinking
Negative communication to communicate unfavorable information
Information communication that plainly states facts
Introduced the term jargons, and highlighted on situations when to employ them and when not to
Style of providing project updates to customers and to peers
Nuances of e-mail communication:
E-mail policy and introduction to a sample e-mail policy document
E-mail etiquette for effective use of e-mails
E-mail templates along with pointers for drafting templates
Importance of visual communication and introduction to sequential flowcharts, hierarchical flowcharts, tables, and graphs
Role of business instant messaging in IT
Business instant messaging etiquette for effective use of chat engines
Effective use of social media communication...
