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Working with Microsoft Forms and Customer Voice

You're reading from   Working with Microsoft Forms and Customer Voice Efficiently gather and manage customer feedback, insights, and experiences

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Product type Paperback
Published in Jun 2021
Publisher Packt
ISBN-13 9781801070171
Length 336 pages
Edition 1st Edition
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Author (1):
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Welly Lee Welly Lee
Author Profile Icon Welly Lee
Welly Lee
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Table of Contents (16) Chapters Close

Preface 1. Section 1: Working with Microsoft Forms and Customer Voice
2. Chapter 1: Introducing Microsoft Forms and Customer Voice FREE CHAPTER 3. Chapter 2: Best Practices for Collecting Feedback through Surveys 4. Chapter 3: Creating a Survey with Microsoft Forms 5. Section 2: Implementing Common Feedback Solutions with Microsoft Forms and Dynamics 365 Customer Voice
6. Chapter 4: Conducting a More Productive Meeting with Microsoft Forms and Microsoft Teams 7. Chapter 5: Post-Training Assessment and Feedback 8. Chapter 6: Conducting an Employee Survey with Dynamics 365 Customer Voice 9. Chapter 7: Collecting Periodic Customer Feedback with Customer Voice 10. Chapter 8: Automating Customer Support Surveys with Dynamics 365 Customer Voice 11. Chapter 9: Closing a Feedback Loop with Customer Voice 12. Section 3: Administering Microsoft Forms and Dynamics 365 Customer Voice
13. Chapter 10: Administering Microsoft Forms and Dynamics 365 Customer Voice 14. Chapter 11: Managing Usage with Dynamics 365 Customer Voice 15. Other Books You May Enjoy

Creating a quiz with Microsoft Forms

Creating a new quiz in Microsoft Forms is very similar to creating a new form, whereby you have all the question types and options available in Forms, but you also have the ability to mark the correct answer, add comments, and assign points to a question.

To create a new quiz in Microsoft Forms, follow these steps:

  1. Go to https://forms.microsoft.com.
  2. Click the dropdown next to the New Form button and select New Quiz.
  3. Add a quiz title, as shown in the following screenshot:

    Figure 5.1 – Creating a new quiz

  4. Click the + button to show the question-type options and select the Choice question type.

    Tip

    In a quiz, you can enter a math formula through the ... menu in your question editor to show a formula editor pane to enable you to write a math equation. When adding a math formula to a question, Microsoft Forms automatically adds suggested choices that include incorrect answers, to help you with your test creation, as shown...

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