Chapter 11: Managing Usage with Dynamics 365 Customer Voice
Dynamics 365 Customer Voice requires a separate license and is based on the number of survey responses received. As an administrator, you would need to monitor usage and plan for the licenses to make sure your organization has adequate capacity for how you plan to use Customer Voice surveys in your business.
In this last chapter of the book, we will review the Customer Voice license model and how you can get usage reports and discuss the departmental capacity management that is being previewed in Customer Voice.
The chapter is organized as follows:
- The Customer Voice license model
- Survey response usage report
- Departmental capacity management
By the end of the chapter, you will understand how to plan and manage your Customer Voice licenses for your organization.
