VMC on AWS Outposts support

VMC on AWS Outposts provides organizations with first-party support through VMware. Organizations can take advantage of the 24/5 in-service chat support available in English across all global Regions. Moreover, organizations can contact VMware’s enterprise support personnel. Regular updates, upgrades, and patching of the VMware SDDC software are performed by VMware, while AWS carries out software upgrades and patches on the hardware. AWS handles the monitoring of the AWS infrastructure, publishing Outposts health metrics, and notifying VMware proactively about units that require maintenance. VMware will inform organizations of scheduled maintenance. The modular design of AWS Outposts allows for hardware replacement, as necessary. In the case of physical maintenance, VMware will coordinate with organizations to schedule a visit to their site. The following process diagram illustrates the sequential stages of the support process, commencing with a organization...