You're reading from UiPath Administration and Support Guide Learn industry-standard practices for UiPath program support and administration activities

Product type Paperback

Published in Sep 2022

Publisher Packt

ISBN-13 9781803239088

Length 286 pages

Edition 1st Edition

Tools

UiPath

Concepts

Robotic Process Automation

Author (1):

Arun Kumar Asokan

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Table of Contents (15) Chapters

Preface

1. Part 1: UiPath Platform and Support Setup

2. Chapter 1: Understanding UiPath Platform Constructs and Setup FREE CHAPTER

3. Chapter 2: Defining UiPath Support Strategy, Framework, and Models

4. Chapter 3: Setting Up UiPath Support Enablers

5. Part 2: UiPath Administration, Support, DevOps, and Monitoring in Action

6. Chapter 4: UiPath Orchestrator Administration

7. Chapter 5: Robot Management and Common Support Activities

8. Chapter 6: DevOps in UiPath

9. Chapter 7: Monitoring and Reporting in UiPath

10. Part 3: UiPath Maintenance and Future Trends

11. Chapter 8: UiPath Maintenance and Upgrade

12. Chapter 9: UiPath Support – Advanced Topics and Future Trends

13. Index

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Robot Management and Common Support Activities

This chapter will provide an overview of UiPath Robot administration and help you to understand real-life support activities. Handling UiPath support requests within an enterprise setup is the core responsibility of the UiPath support personnel. A good understanding of request categorization based on priority and complexity is needed for the support team to triage incoming support requests. Support requests are usually managed by an IT Service Management (ITSM) system such as ServiceNow or Zoho. Hence, basic training in the ITSM needs to be provided to the UiPath support team to utilize and handle requests in the system.

The sections of the chapters are designed to give the readers context from a practical note. It is done by extending the UiPath support persona introduced in previous chapters. Jennifer from ABC Insurance Corporation’s Robotic Process Automation (RPA) team will perform different tasks assigned to her in the...