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The Salesforce Business Analyst Handbook

You're reading from   The Salesforce Business Analyst Handbook Proven business analysis techniques and processes for a superior user experience and adoption

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Product type Paperback
Published in Nov 2022
Publisher Packt
ISBN-13 9781801813426
Length 232 pages
Edition 1st Edition
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Author (1):
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Srini Munagavalasa Srini Munagavalasa
Author Profile Icon Srini Munagavalasa
Srini Munagavalasa
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Toc

Table of Contents (21) Chapters Close

Preface 1. Part 1: Planning and Analysis – BRD/Prioritized Product Backlog
2. Chapter 1: Identifying Requirements FREE CHAPTER 3. Chapter 2: Elicitation and Document Requirements 4. Chapter 3: Prioritizing Requirements 5. Chapter 4: Process Flows – “As-Is” versus “To-Be” 6. Chapter 5: Business Requirements Document 7. Part 2: Design, Development, and Testing – Iterative Cycles with Prototypes and Conference Room Pilots
8. Chapter 6: Solution Design and Functional Document 9. Chapter 7: Demonstrate Functionality Using Prototypes 10. Chapter 8: Exploring Conference Room Pilots 11. Chapter 9: Technical and Quality Testing 12. Chapter 10: Requirements Traceability Matrix 13. Part 3: End User Testing, Communication, Training, and Support
14. Chapter 11: User Acceptance Testing 15. Chapter 12: Communication and Knowledge Management 16. Chapter 13: End User Training 17. Chapter 14: Post Go-Live Support / User Forums 18. Assessments 19. Index 20. Other Books You May Enjoy

Delivery cadence

Delivery cadence keeps sanity when managing expectations with your users during your production support activities. Publish delivery cadence and communicate how the requests are prioritized, scoped for production release, tested, and deployed.

Some of the key advantages of a well-planned delivery cadence are as follows:

  • Establishes a predictable delivery cadence – scope of work and time duration between deliveries
  • Enables better planning and cross-functional coordination
  • Manages scope creeps and last-minute new work addition
  • Helps balance and plan work better
  • Fine-tunes and adjusts delivery cadence that fits your organization

The sample delivery cadence calendar is planned a year in advance. Again, this is planning and a few releases may be canceled due to quarter-end or year-end maintenance activities.

The following figure shows a sample delivery cadence. Publishing this kind of schedule well in advance helps manage expectations...

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