You're reading from The Salesforce Business Analyst Handbook Proven business analysis techniques and processes for a superior user experience and adoption

Product type Paperback

Published in Nov 2022

Publisher Packt

ISBN-13 9781801813426

Length 232 pages

Edition 1st Edition

Tools

Salesforce

Concepts

Business Process Management

Author (1):

Srini Munagavalasa

Preface

1. Part 1: Planning and Analysis – BRD/Prioritized Product Backlog

2. Chapter 1: Identifying Requirements FREE CHAPTER

3. Chapter 2: Elicitation and Document Requirements

4. Chapter 3: Prioritizing Requirements

5. Chapter 4: Process Flows – “As-Is” versus “To-Be”

6. Chapter 5: Business Requirements Document

7. Part 2: Design, Development, and Testing – Iterative Cycles with Prototypes and Conference Room Pilots

8. Chapter 6: Solution Design and Functional Document

9. Chapter 7: Demonstrate Functionality Using Prototypes

10. Chapter 8: Exploring Conference Room Pilots

11. Chapter 9: Technical and Quality Testing

12. Chapter 10: Requirements Traceability Matrix

13. Part 3: End User Testing, Communication, Training, and Support

14. Chapter 11: User Acceptance Testing

15. Chapter 12: Communication and Knowledge Management

16. Chapter 13: End User Training

17. Chapter 14: Post Go-Live Support / User Forums

18. Assessments

19. Index

20. Other Books You May Enjoy

Benefits of end user training

Let’s take a look at some key benefits of well-planned and well-executed user training:

Effective training builds confidence among users, as training helps them see the step-by-step functionality from start to finish.
Helps reduce postproduction queries or enquires.
Helps users see the practical benefits of their daily activities by understanding the purpose of the functionality.
End users get opportunities to ask questions, get clarifications, and interact with the group.
Training helps users see that the project and business are investing time and resources. Users sense trust and feel supported.
Job aids such as FAQs, short videos, and cheat sheets help users self-service most of the issues.
Making comprehensive training artifacts available to users and making them available when they need it saves time for the users, as well as your support team.