A user-facing portal solution
The first case study is about a German manufacturer of optical systems and optoelectronics. They are active in many business segments such as metrology, microscopy, medical technology, consumer optics, and semiconductor manufacturing technology.
The group is organized into one umbrella organization, which brings together several support and business divisions.
Overall, the company has over 30,000 employees worldwide. Their 2018/19 revenue was six and a half billion Euros. They are operating in more than 50 countries.
Problem description
They wanted to create a customer interaction portal that aggregates the whole digital portfolio into a single portal. This portal should be accessible for all customers, independent of their related business group.
In terms of matching functionality (for example, a machine overview only being available to metrology customers with some dedicated contracts), the available information should be shown in the...