Summary

Emotional intelligence is the most important soft skill that a TPM can have in today’s market. Although this has been true for decades, its importance has increased significantly in the shift toward GenAI for more and more of our day-to-day activities. In this chapter, we covered the key components of emotional intelligence, which are self-awareness, self-regulation, empathy, and social skills. We learned that these components build up from self-awareness of emotions, which leads to the ability to regulate them. Once you have control over your own emotions, this extends outward with empathy for others’ emotions. These three core components manifest in various social skills that elevate your TPM presence.

We discussed the five common EQ assessments, available either online or through workshops, to help you determine your current EQ strengths and growth areas. Lastly, we discussed how to use emotional intelligence in technical program management and used examples...