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SOA Made Simple

You're reading from   SOA Made Simple

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Product type Paperback
Published in Dec 2012
Publisher Packt
ISBN-13 9781849684163
Length 292 pages
Edition 1st Edition
Languages
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Toc

Table of Contents (17) Chapters Close

SOA Made Simple
Credits
About the Authors
About the Reviewers
www.PacktPub.com
Preface
1. Understanding the Problem FREE CHAPTER 2. The Solution 3. Service Identification and Design 4. Classification of Services 5. The SOA Platform 6. Solution Architectures 7. Creating a Roadmap, How to Spend Your Money and When? 8. Life Cycle Management 9. Pick your Battles 10. Methodologies and SOA Index

Example – good or bad service?


The customer care department owns a customer care service portal that stores phone calls and e-mails with the questions and orders that took place. The portal does not offer functionality to store related information with the customer contact events, nor does it store information that occurs through the self-service web application. The department has a requirement to store, edit, and retrieve this information for improving quality-of-service and to analyze customer satisfaction. If a customer calls the customer care department, the employee needs to see the entire history of the customer, not just the call and e-mails. Specific content items, for example letters that have been sent and that are related to the call should be accessible to the customer care agent. A project is started to integrate the customer care service portal with the organization's content management system through the ContentManagementService. This way all interactions between customers...

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